TikTok Shop - Strategy and Operations Manager, Top Creator Program

关于这个机会

About the team The commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better commerce experience to our users. We are looking for passionate and talented people to join our operations team, together we can build a commerce ecosystem that is innovative, secure and intuitive for our users. The Strategy & Operations Manager will drive the strategic planning, analytics, and operational excellence of the Top Creator Program. This role partners closely with Creator Managers and cross-functional teams to identify growth opportunities, improve operational efficiency, and scale creator programs through data-driven insights and process optimization. Responsibilities: - Own business planning, performance reporting, and operational strategy for the Top Creator Program. - Build dashboards and analyze creator performance, GMV, content output, and program health. - Support strategic initiatives, including creator tiering, incentive programs, incubation, and seasonal campaigns. - Identify automation opportunities and improve team processes and reporting. - Partner with Product, Ads, Category, Marketing, and Data teams to execute cross-functional projects. - Develop business cases, forecasts, and executive presentations to support decision-making. - Create and maintain SOPs, playbooks, and operational frameworks.

任职要求

Minimum Qualification(s): - Bachelor's degree with 3+ years of experience in Strategy, Business Operations, Business Intelligence, Consulting, or E-commerce. - Strong analytical skills with experience in Excel and BI tools (SQL, Tableau, Power BI, or similar). - Experience building dashboards, analyzing business performance, and managing cross-functional projects. - Strong project management and stakeholder management skills. - Excellent communication skills in English. - Comfortable working in a fast-paced, data-driven environment. Preferred Qualification(s): - Experience in e-commerce, marketplaces, affiliate marketing, or the creator economy. - Experience with automation, process improvement, and performance reporting. - Familiarity with TikTok Shop or social commerce platforms.

内推申请说明

本站为独立内推协助平台。申请会交由管理员核实岗位与内推渠道，不等于已在公司官网投递；薪资、岗位状态和实际招聘流程以官方信息为准。