TikTok Shop - GTL Logistics - SLA & Performance Management Lead - Indonesia

关于这个机会

The SLA & Performance is responsible for monitoring and improving end-to-end operational network performance within the e-Commerce logistics environment (first-mile, hub/sorting, linehaul, last-mile delivery, and returns) - Design, develop, and implement operations performance improvement frameworks, methodologies, and processes across First Mile, Middle Mile, Last Mile, and SOC operations. - Identify opportunities to improve existing operational processes and establish standardized approaches to ensure consistency across all operational areas. - Develop and implement improvement initiatives based on operational needs, business priorities, and performance trends. - Analyze operational performance data to identify recurring issues, performance gaps, process inefficiencies, and bottlenecks. - Conduct structured root cause analysis to identify underlying drivers of operational issues and translate findings into actionable improvement strategies. - Prioritize improvement opportunities based on business impact, operational risks, and potential performance gains, and monitor the effectiveness of implemented solutions. - Design and develop performance scorecards to measure operational performance across relevant processes, teams, and operational areas. - Define KPIs and performance metrics that accurately reflect operational performance, and establish targets and benchmarks aligned with business objectives. - Lead cross-functional collaboration with Ground Operations teams to translate performance insights into actionable initiatives, and drive accountability on execution effectiveness - Act as a bridge between performance strategy and operational execution to ensure improvement initiatives deliver measurable and sustainable results.

任职要求

Minimum Qualification(s) - Bachelor's degree in Industrial Engineering, Supply Chain Management, Logistics, Business Administration, or a related field. - Minimum 4 years of experience in Operations Excellence, Quality Assurance, Process Improvement, Logistics Operations, or a related function. - Strong analytical and problem-solving skills with experience in root cause analysis and CAPA methodologies. - Proficiency in data analysis and reporting tools (e.g., Excel, Power BI, Tableau, or similar). - Experience conducting operational audits, quality assessments, and process reviews. Preferred Qualification(s) - Strong stakeholder management and cross-functional collaboration skills. - Excellent communication, presentation, and project management abilities. - Familiarity with Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies is an advantage. - Ability to work in a fast-paced, data-driven logistics or e-Commerce environment. - Willing to work from North Jakarta

内推申请说明

本站为独立内推协助平台。申请会交由管理员核实岗位与内推渠道，不等于已在公司官网投递；薪资、岗位状态和实际招聘流程以官方信息为准。