Service Operations Project Intern (TikTok Shop - Brazil) - 2026 Start

关于这个机会

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. Within GNE, the Service Support Centre (SSC) provides customer service for Buyers, Sellers, and Creators across the globe. We are looking for a proactive and detail-oriented Service Operations Project Intern to support day-to-day service operations in Brazil. This role will focus on ticket operations, issue tracking, and coordination with internal teams and BPO vendors. You will play a key role in ensuring smooth execution of service processes and improving customer and seller experience. As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests. Applications are reviewed on a rolling basis, so we encourage you to apply early. Responsibilities: 1. Ticket Operations & Daily Execution - Monitor and manage daily service tickets (buyer / seller cases). - Support ticket routing, follow-ups, and SLA tracking. - Identify abnormal cases and escalate when necessary. - Ensure timely and accurate handling of service requests. 2. Issue Tracking & Operational Support - Track recurring issues and summarize key patterns. - Support basic root cause analysis for common problems. - Assist in maintaining issue logs and reporting trackers. - Help improve operational efficiency through daily observations. 3. BPO Support - Work closely with BPO teams to ensure proper execution of SOPs. - Follow up on pending cases and ensure resolution quality. - Support communication between local teams and vendors. 4. Cross-team Coordination - Support communication with internal stakeholders (Ops, Logistics, Policy, Product, etc.). - Help document issues, action items, and follow-ups. - Ensure alignment across teams on ongoing topics.

任职要求

Minimum Qualifications: - Please submit your CV in English, as the role requires communication with global stakeholders and the evaluation process will be conducted in English. -Currently pursuing a Undergraduate in Business or a related discipline. - Strong attention to detail and sense of ownership. - Comfortable working with data (Excel / Google Sheets). - Able to handle operational tasks with consistency and quality. - Strong analytical and communication skills across diverse stakeholders. Preferred Qualifications: - Interest in e-commerce or operations is a plus

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