Client Solutions Manager (Commerce & TikTok Shop) - Global Business Solutions

关于这个机会

About the Team Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment. - Plan, setup, optimize, and report performance & branding campaigns. - Proactively analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to provide optimization suggestions & improve our advertising offerings. - Build and grow client relationship via daily interaction, weekly review and quarterly strategy planning, and use the opportunity to build trust, educate & influence advertisers. - Provide consultation, strategy, and media plans for advertisers based on their business objectives. - Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign. - Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution. - Monitor and analyze ad campaigns and proactively take initiative to improve results. - Support and work with the sales team on pre-sale research and pitch with strategic media plan & consultative presentations. - Innovate on the potential solutions with TikTok Ads. Test, iterate them and build frameworks & best practices around marketing objectives and verticals. - Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns. - Oversee campaign delivery and revenue plus identifying up-sell opportunities with the sales team.

任职要求

Minimum Qualifications - 5+ years of experience in strategizing, planning, and executing branding campaigns inhouse, in agencies or with the media side - Solid knowledge & experience in tracking, attribution, and measurement logic; experience using some of the major tools like GA and etc. - Experience managing branding campaigns, understanding reach & frequency, and how to measure brand lift - Experience with CPAS/Shopping Ads/E-commerce marketing - Experienced in strategizing, planning & managing branding campaigns - Understand brand advertisers, major brand campaign channels & products - Experienced in biddable media, know well of FMCG, F&B industry would be a plus Preferred Qualifications - Experienced in ad verification partners (IAS, DV, MOAT) – campaign optimization based on internal and 3rd/4th party data a plus - Exceptional verbal and written communication skills, story-teller - Excellent listening skills and proactive about collaboration - Adaptability and strong problem-solving skills using the proper escalation process - Ability to analyze data and identify insight - Organized and detailed oriented. Self-starter and motivated to learn

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