TikTok Shop - Emergency Response Specialist

关于这个机会

TikTok Shop's Governance & Experience (GNE) team is responsible for ensuring that our platform provides a safe, trustworthy, and seamless experience for merchants, creators, partners, and users. Our mission is to build a resilient e-Commerce ecosystem through strong governance frameworks, operational excellence, and cross-functional collaboration. Responsibilities - Regional emergency response and crisis management operations for high-severity and high-visibility incidents impacting TikTok Shop. - Coordinating cross-functional stakeholders to drive timely incident resolution and risk mitigation. - Develop and optimize emergency response frameworks, escalation protocols, and incident management processes across regional operations. - Partner closely with business and country operations teams to identify operational pain points and implement scalable solutions. - Conduct root-cause analysis and post-incident reviews to identify preventive measures and improve operational readiness. - Drive alignment across Operations, Legal, Public Policy, Communications, Product, and cross-functional teams during crisis situations. - Monitor emerging operational, regulatory, and reputational risks, providing actionable recommendations to leadership teams. - Provide clear and effective executive-level communication during fast-moving incidents.

任职要求

Minimum Qualification(s) - 3+ years of experience in emergency management, crisis management, incident response, trust & safety operations, risk management, or related governance functions. - Proven experience managing high-visibility incidents in e-commerce, technology companies, consulting firms, or government/public sector organizations. - Strong stakeholder management and cross-functional collaboration skills, with the ability to drive alignment across regional and global teams. - Strong communication and executive presentation skills, with the ability to operate effectively in ambiguous and fast-paced environments. - Experience developing operational processes, escalation frameworks, or incident management programs at scale. - Strong business acumen and experience partnering with business operations teams. Preferred Qualification(s) - Experience in e-commerce, technology platforms, public safety, law enforcement, regulatory operations, or government emergency response organizations. - Experience handling regulatory escalations, reputational risk management, or public safety incidents. - Strong analytical and problem-solving skills, including experience conducting root-cause analysis and risk assessments. - Experience working in global organizations with complex cross-regional stakeholder management.

内推申请说明

本站为独立内推协助平台。申请会交由管理员核实岗位与内推渠道，不等于已在公司官网投递；薪资、岗位状态和实际招聘流程以官方信息为准。